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Refund / Cancellation Policy

Thank you for purchasing our products at operated by . In order to be eligible for a cancellation / refund, you have to contact our support team via email with sufficient supporting documents(proof of purchase and proper reason of cancellation / refund), and our staff will respond to you on the follow up of the process within 3 working days. If your cancellation / refund application is approved, the refund will be done via the original payment method used during the purchase and it may take up to 5 to 10 business days for a refund to show up on your credit card statement.

You may contact our support team if you have further questions at .

Mishandled Refunds (if applicable)

If we have sent out our official refund receipt, please contact your credit card company, as it may take some time before your refund is officially posted.

Do not hesitate to contact us if bank did not receive our refund request.